Returns & Refunds

In most circumstances it is not possible to make changes to your order once you’ve placed it. In mitigating circumstances you should contact me directly.

If you’d like to add products to your order, please place a new order for these items.

If you need to change the shipping address after an order has been submitted, please contact me quoting your order number. Please note that alterations to a shipping address may incur further charges.

Non-faulty returns and refunds

If you have received your order and wish to return the product or products within 14 working days after receipt of these goods you must contact me. Please use the subject "Non faulty refund" and include your order number.

Once goods are received, I will issue a refund for the full cost of the goods returned to your original payment method.

The product must be returned to me complete, unused and in the same condition as delivered.

Returns will be at your cost and should be with the original packaging where possible. You will be liable for any damages so it is important the product is packaged correctly for transit purposes.

If goods are received back and are not in the condition referred to above, then I am unable to accept these under the above terms. In this circumstance the goods will be returned back to you and the cost of delivery charged to your account.

The customer is responsible for returning the product and paying any associated costs. I recommend using registered insured postage, and that you retain a proof of postage just in case the parcel should fail to be delivered.

You must take reasonable care of the goods while they are in your possession and not use them.

Faulty products and replacements

In the unlikely event that a fault develops with your product within 12 months of delivery please contact me using the subject “Faulty product” and include your order number and a description of the fault.

I offer a repair service (or a full replacement, only offered if a repair cannot be applied) on all goods during the relevant warranty period.

Returns will not be accepted without prior contact.

All goods returned will be fully inspected, checked and tested for the fault advised. If the goods returned do not match the criteria advised or are found to be not faulty after testing we will have the right to request collection of these goods at your cost and no replacement will be issued.

Goods damaged in transit/incorrectly delivered goods

In the unfortunate situation your goods were damaged in transit, within 7 days of delivery please contacting me using the subject "Damaged", including your order number in the message.

Care is taken to ship your goods to you, but in the event I supplied you with a product other than that was ordered it is your responsibility to notify me within 7 days of delivery.

Once I have been notified of any goods that have been damaged in transit or incorrectly delivered, I will arrange them to be collected from you. Once the damaged or incorrectly delivered goods are received back into my workshop, I'll issue a full refund to you via your original payment method or if you wish, and subject to stock availability, arrange for a replacement or the correct item to be sent to you.

In the case of an incorrectly delivered item, this must be ‘’as new“ when collected by me e.g. if you have opened the packaging to examine the goods you must not damage or mark the goods. The goods must not have been used. The goods must be collected or returned with the original packaging together with any accessories. Goods collected and received back not in original condition will be returned back to you with the cost of delivery charged to your account.